ホーム > Term: first contact resolution rate
first contact resolution rate
The percentage of questions that are answered, requests that are fulfilled, and transactions that are processed and completed at the initial point of contact.
- スピーチの一部 noun
- 産業/ドメイン ヘルスケア
- カテゴリ 一般
- Company: Blue Cross Blue Shield
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作成者
- Jessehe
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(V.I.P) 32013 ポイント - 40.13% positive feedback
